Reference

How juanplay Handles Your Personal Information

Your account data stays in our hands only — we do not sell, rent or trade your personal information to third parties for their own marketing.

No data sellingAccount-level transparencyGCash, Maya, InstaPay data handled securelyYour rights respected
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juanplay How juanplay Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply SSL encryption across every page and every transaction, so data moving between your phone and our servers cannot be read in transit. Your account login uses a one-time PIN step on new devices, which means even a stolen password alone is not enough to access your account. Here is a closer look at how we manage the four main areas of data handling.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your chosen language and last lobby view. You can clear these in your browser settings at any time without losing your account data.

Payment Data

GCash, Maya and InstaPay transaction references are stored only long enough to reconcile your account balance. We never store the full credentials for those wallets — just the reference numbers our system needs.

Retention Period

Active account data is kept while your account is open. When you close your account, we retain only what applicable law requires for the statutory period, then delete or anonymise the rest.

Data Access Requests

You have the right to ask for a copy of the data we hold on you. Submit a request through live chat or email, verify your identity with your registered details, and we will send a summary to your registered contact.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to see what data we hold, correct something, or ask us to delete your account information, reach out through any of the channels below. Our privacy team handles data requests separately from general account support so your query goes to the right person without delay.

Team online

Live Chat

Start a chat from your account dashboard. Identify yourself and state your data request — we will confirm receipt and respond within the platform.

Email Support

Send your data request to our support email. Include your registered account name and the action you need — access, correction or deletion.

Account Settings

Some data updates — like a linked mobile number or e-wallet reference — can be changed directly inside your account settings without contacting support.

Common Questions About Your Privacy on juanplay

These are the questions we see most often from players in the Philippines who want to understand how their data is used, what rights they have, and how to act on those rights. If your question is not listed here, live chat is the fastest path to a direct answer.

No. We do not sell, rent or trade your personal information. Data is shared only with payment processors like GCash and Maya integrations, and only to complete your transactions.

We record the transaction reference, amount and timestamp. We do not store your GCash PIN, Maya password or full account credentials — those remain with your e-wallet provider.

Yes. Send a data access request through live chat or to our support email, confirm your identity using your registered account details, and we will prepare a summary for you.

Contact us through live chat or email and request account deletion. We will remove your data after the retention period required by applicable law has passed.

Yes, session data is logged per device for security. If a login comes from an unrecognised device, our system triggers an OTP check to your registered mobile number before granting access.

Transaction records are kept for the period required by applicable local law. Once that period ends, records are deleted or anonymised and are no longer linked to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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