How Our Policies Apply to Your Account
When you access juanplay and fund your account through GCash, Maya or InstaPay, a set of terms governs that relationship from the moment your wallet is linked. These terms are there to be clear, not to create obstacles — they define what you can expect from
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us, what we ask of you, and how we both handle things when something doesn't go as planned. Access to the platform depends on local law; eligibility is not universal, and where local rules don't permit this kind of service, these terms don't extend an invitation.
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We're direct about that upfront so there is no confusion later. Our account terms cover how your wallet balance is recorded, how withdrawal requests are processed back to your GCash or Maya account, and how InstaPay transfers are handled when you cash out. Every transaction is
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logged against your account record, so any payment query can be traced and resolved through support. The data you provide when setting up your account — your mobile number, linked e-wallet details and identity documents — is held in line with our privacy policy. We don't
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share it with third parties except when legally required. You have the right to ask what we hold, correct inaccuracies and, in some cases, request removal, depending on what local law allows. We update these terms when needed, and you'll be notified through your registered account
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channel before any change takes effect. Continuing to use the platform after that notification is taken as acceptance of the updated terms.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.